Delivery and Returns

In-stock orders

In-stock pairs are normally dispatched within one working day. Delivery time begins when the parcel is collected by the carrier and varies by destination and service.

Courier services are selected through Parcel2Go according to destination and service availability. Standard delivery is free worldwide. If you need an enhanced or urgent service, contact the studio before ordering so that availability and any additional charge can be confirmed.

If you need an order urgently, contact the studio before ordering so that an appropriate service can be confirmed.

Preorders and production reservations

Preorder pairs are made in limited production runs. Availability is limited by workshop capacity, and orders are assigned to production allocations in the sequence received.

You may pay the full price at checkout or reserve your pair with a £75 deposit. The deposit is credited in full against the displayed, locked total price. If you pay a deposit, the remaining balance must be paid before dispatch.

We currently expect to allocate your pair to production within eight weeks of your order. Dispatch is expected approximately six to eight weeks after production begins, and no later than 16 weeks from your order unless we contact you with a revised estimate that you accept.

You may cancel for a full refund until we confirm that production has begun. We will email you before production starts. If the production estimate changes before then, you may continue waiting or cancel for a full refund.

Once production begins, cancellation and any amount retained will be handled fairly under the circumstances and applicable law. Your statutory cancellation, return and faulty-goods rights are unaffected. If the studio cannot begin or complete production, all payments for the unfulfilled pair will be refunded.

When a deposit order is ready for dispatch, the outstanding balance will be collected or requested using the payment method and process shown at checkout. The pair will dispatch only after cleared payment.

International delivery

Available destinations are shown at checkout, and standard international delivery is free. International customers may be responsible for import VAT, duties and carrier handling fees unless checkout expressly states that these are included. Customs processing can delay delivery and is outside the studio's direct control.

Cancelling an online order

For most goods ordered online by UK consumers, you may cancel without giving a reason from the time of order until 14 days after delivery. After notifying the studio, you normally have a further 14 days to send the goods back.

To request a cancellation or return, use the Contact page and include your order number. Return instructions and the return address will be supplied privately.

Returns

  • Shoes may be tried on indoors as they would be in a shop.
  • Returned shoes should include their original packaging and accessories.
  • You are responsible for change-of-mind return postage unless the studio agrees otherwise.
  • Use a tracked service and retain proof of postage.
  • A deduction may be made only for loss in value caused by handling beyond what is reasonably necessary to inspect the goods.
  • Where cancellation rights apply, the standard outbound delivery charge will be refunded. Additional amounts paid for enhanced delivery need not be refunded.
  • Refunds are issued to the original payment method within the legally required period after the goods, or acceptable evidence of return, are received.

This policy does not restrict your statutory rights concerning faulty, damaged or misdescribed goods.

Sample-sale items

Sample and second-quality products may show wear or faults described on their product page. A disclosed fault forms part of the product description. Other statutory rights, including rights concerning undisclosed faults, still apply. Ordinary online cancellation rights are not excluded merely because an item is reduced or described as a sample.