Terms of service
Terms and Conditions
GENERAL
When using this website, you accept our Terms and Conditions, Privacy Policy and other general Policies displayed on this website. We reserve the right periodically to amend some or all of these Terms and Conditions and Policies.
We advise you to read them whenever you visit our website. Access is permitted on a temporary basis, periodically we may restrict access to parts of the website or the whole website. Additionally we are not liable if the website is unavailable at any time or for any given period of time.
PURCHASE AND ORDER ACCEPTANCE
In this Agreement, we are Luke Grant-Muller the Supplier, at the address shown on the "About Us" page of this website, you are the Purchaser, as detailed on your Order in the section "Customer & Invoice Address"
All orders are subject to stock availability and confirmation of the order price.
When placing an order you undertake that all details you provide to us are true and accurate, that you are the authorised user of the credit / debit card used to place your order and that there are sufficient funds for the cost of the purchase. You must be over 18 years old to use this website. If you are under 18 years old, you can only use this website with the direct involvement and assistance of a parent, guardian or a relative who is over 18 years old.
Making a purchase could not be easier - just three easy steps......
A. Just browse the styles on our Online Shop, choose your UK Size, then click "Add to Cart".
B. After you have chosen all of your styles, click on 'Basket' dropdown and then click "Proceed to Checkout".
C. It is easier and quicker if you choose the option "Register an Account" - complete the required details on the order form - by Registering an Account you will have not have to re-enter basic details for future orders, you can track your order, monitor any returns.
On the last page of the Checkout, where you enter your Credit Card details, you will be directed to the Secure Payment Page and the Secure Encryption process.
When you have completed your purchase through the Checkout you will receive an email confirming the details of your order. PLEASE CHECK THE ACCURACY OF THE DETAILS THAT YOU HAVE SUBMITTED IN YOUR ORDER.
We will process your order for dispatch and we will send you an email to confirm dispatch and advise you of the approximate delivery date. Occasionally, your style/size maybe temporarily out of stock, we will email you so you can confirm your requirements for your order.
Our Agreement is made on the date we debit payment from Credit / Debit Card. Please note payment is only processed if all the Credit Card details you have provided in your order correctly match the details held by your Card Issuer.
We accept most major Credit / Debit Cards, alternatively, payment can be made by Bank Transfer. If payment is made by Bank Transfer then cleared funds will be required in our bank account before your order is shipped - please email to obtain further details.
Ordering Online is quicker and easier for the processing and dispatch of your order - however you can also submit your order via Mail or Telephone - an additional fee of £10.00 for administration applies to all orders received via Mail / Telephone.
MADE-TO-ORDER / SPECIAL OFFER PRICE / SALE / DISCOUNTED PRICE / LAST SIZES AVAILABLE - products for these types of orders shall require FULL PAYMENT on receipt of your order - your payment is NON-REFUNDABLE and your order cannot be cancelled as per the "Order Cancellation" section. Addtionally products for these types of orders cannot be Exchanged for an alternative Size or Style.
Sale or discounted items are sold “as-is” and may show minor signs of wear or age compared to full-price items. Purchase of these items constitutes acceptance of this. Additional special terms & conditions may also apply, if these apply to your order then you will be advised by email, you must then confirm acceptance to continue with your Made-to-Order purchase. Supply times for all Made-to-Order purchases are indicated in the confirmation email, the supply times stated can vary.
ORDER CANCELLATION
This section of the Terms & Conditions apply to orders shipped to an address within the EU - the Consumer Contracts Regulations 2013 refers. For orders shipped to all other countries please refer to the "Returns Policy".
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day after delivery of your order.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the Right to Cancel before the cancellation period has expired.
We cannot accept cancellation by telephone. To cancel an order, you must send a clear instruction, by email or letter, clearly stating you wish to cancel your order - you must provide the following details in the email or letter:
Confirm to Luke Grant-Muller - details as per Contact Page.
I/We hereby give notice that I/We cancel my/our Order [Order Number] contract of sale of the following goods [Style Ref Code].
Ordered on [Date] / received on [Date],
Your name:
Your address:
Your signature (only if notified by letter):
Date
Please note you will be issued with a Cancellation Authorisation Number to confirm cancellation of your order, please ensure you receive this to confirm cancellation.
If you have already received delivery of the order you will need to return ALL the products relating to the entire order (if all the products have been delivered as a single consignment), within 14 days of notifying us of your cancellation.
In all cases, the goods must be returned in their original condition and packaging. The product will be inspected on receipt at our Warehouse and we retain a digital photographic record of all Return products.
If you Cancel your order we will refund you for the cost of goods, together with the standard outbound shipping cost, as shown in the Shipping Rates section. You will have to bear the direct cost of returning the goods to our Warehouse. You will be liable for any diminished value of the goods that have been worn / used or mis-handled. The refund will be made to the original payment card within 14 days of the receipt of goods at the Warehouse address.
TAX CHARGES
This section of the Terms & Conditions apply to orders shipped to an address OUTSIDE of the EU. The Import Taxes/Duty and Handling/Administration costs for Customs/Tax Bureau or local Shipping Agent vary widely for each country and all such costs cannot be calculated and applied in advance by Luke Grant-Muller to the transaction cost for orders shipped to an address OUTSIDE of the EU. Therefore payment of all such costs will be your responsibility at the place of import and all such costs are payable by you direct to the Customs/Tax Bureau, all such costs are not refundable by Luke Grant-Muller.
In the event that you refuse to make payment of all, or any part of such costs, as demanded by the Custom/Tax Bureau or local Shipping Agent and you refuse delivery of your order then one of the following will occur, based on the least cost option.
If the order is subsequently returned to the UK, you will be liable for payment of all such costs incurred by Luke Grant-Muller. These costs will include: the original shipping cost and the return shipping cost to the UK together with the Import Taxes/Duty and Handling/Administration. All such costs will be itemised and notified to you prior to any refund due to your payment card.
If the Custom/Tax Bureau or local Shipping Agent destroy your order due to non-payment of their fees you will be liable for payment of all such costs incurred by Wall Mouse Ltd. These costs will include: the order product(s), the original shipping cost, the cost of destroying the order/product by the Custom Bureau together with the Import Taxes/Duty and Handling/Administration. All such costs payable by you shall be notified to you prior to debit of your payment card.
CREDIT CARD SECURITY
The security of your credit/debit card data is important to Luke Grant-Muller.
The checkout process uses Secure Socket Lay (SSL) which is an encryption process for the sensitive credit card details and the process undertakes validation checks and authorisation by your card issuer. In the interests of preventing fraudulent use of credit/debit cards your IP address is recorded when you place an order on this website. The payment processing procedure validate the names, addresses and other information you have supplied during the order process for comparison with your card issuer and commercially available records (e.g. Credit Reference Agencies, Electoral Roll data).By ordering from our website you consent to such checks being made. In some cases we may need to contact you by telephone or email to verify details to our satisfaction before we are able to fully process your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. All information provided will be treated in accordance with the Data Protection Act 1998.
Please note the above measures are undertaken as extra protection for you to ensure your purchase on our website is as safe and secure as possible.
Please note the full details of your Credit Card information is not held in any file in clear text on our website.
GUARANTEE
We provide a high quality product, however if you are not satisfied with your purchase you must notify us by email or letter - you must notify us within 14 days following the date of actual parcel delivery.
In the event of a fault with your product please email the details of the fault together with the Order Number. Please note NO attempt should be made to undertake any form of repair to the faulty product, we will not be able to refund,credit or offer any replacement product should a repair or attempted repair been made to the product. Addtionally if you modify, alter or change the product, from the design/construction originally supplied to you in the order, we will not be able to refund,credit or offer any replacement product.
The details for contact are shown on the "Contact Us" page of this website.
ACCURACY OF CONTENT
To the extent permitted by law, Luke Grant-Muller gives no warranties in relation to the website, in particular with limitation, any warranties regarding the accuracy of descriptions and illustrations of items in the website.
We have taken all reasonable precautions to ensure that the information provided within this website is accurate; in particular that prices shown are correct at the time of publishing and that all items have been fairly described.
We endeavour to provide accurate images of all products shown on this website. However all forms of electronic displays vary in their reproduction of colour/dimension and therefore some variation may occur between the product images displayed in a controlled setting and the actual product received in an uncontrolled setting.
Our footwear is produced with materials that may have variations in texture and colour. Periodically there maybe a minor difference with the finished product when compared to the actual image displayed on the website, we reserve the right to supply the similar product for order fulfilment.
DAMAGE TO YOUR COMPUTER/DEVICE
We endeavour to maintain our website free of technical errors, viruses, malicious software or other harmful coding, however we cannot guarantee that the website and its contents are completely free of these elements. By using our website, you acknowledge that you accept full responsibility for all costs associated with any necessary servicing, repairs, replacement parts, in whole or part of any equipment that you use, directly or indirectly in connection with this website. Please note this statement does not affect your Statutory Rights as a customer.
LIMITATION OF LIABILITY
To the extent permitted by law, Luke Grant-Muller will have no liability to you in contract, tort (including negligence) or otherwise for any loss (including loss of profit), cost or damage (whether indirect, consequential, or otherwise) suffered as a result of your use of the website or from use of information passed through the website, even if we are aware of the possibility of such loss. Additionally we shall also not be liable to you for a breach of these Terms and Conditions or a failure to perform if the delay or failure is due to a cause beyond our reasonable control.
Our total liability for any claim, howsoever arising, shall not exceed the purchase cost of the website order, together with any postage costs incurred.
ENTIRE AGREEMENT
The above Terms and Conditions and Privacy Policy and other Luke Grant-Muller policies displayed on this website constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Luke Grant-Muller.
JURISDICTION
This website, its content and any contracts arising out of it are governed by and construed in accordance with English law. By entering into a contract with Luke Grant-Muller you agree to submit to the exclusive jurisdiction of the courts of England and Wales.