Terms of service

Terms of service

These terms apply to purchases made through the Luke Grant-Muller online store. Products may be presented under the LGM Studio identity and may bear the LUKE GRANT-MULLER product signature. In these terms, "we", "us" and "our" refer to the operator of this store.

Nothing in these terms limits rights that cannot legally be excluded, including rights under applicable consumer law.

About the store and contacting us

The store is operated from London, United Kingdom. You can contact us at store@lukegrantmuller.co.uk. Return instructions and the appropriate return address are supplied when a return is authorised.

Products

We take reasonable care to describe and photograph products accurately. Colours and reflective finishes may appear different depending on lighting, screen calibration and viewing angle. Natural materials and small-batch production can produce minor variations that are not faults.

Product materials, sizing and availability are stated on the relevant product page. Unless otherwise stated, adult footwear is offered in whole UK sizes.

Prices and payment

Prices are shown in the currency selected on the store and include VAT where applicable. Delivery charges and any available delivery options are shown at checkout. International import duties and taxes are addressed in the Delivery Policy.

We may correct an obvious pricing or description error before accepting an order. If payment has already been taken, we will offer the choice of proceeding on the corrected basis or receiving a full refund.

Orders

Submitting an order is an offer to buy. You will receive an electronic acknowledgement. We may refuse or cancel an order for a legitimate reason, including an obvious error, suspected fraud, payment failure or inability to supply the goods. If we cancel after taking payment, we will refund the affected amount.

You are responsible for checking the product, size, delivery address and contact details before submitting the order and for contacting us promptly if anything is incorrect.

In-stock goods

Positive inventory means the selected pair is physically in stock. In-stock orders normally dispatch within one working day after payment and any required order checks are complete. Further details are in the Delivery Policy.

Preorders and partial payments

Some out-of-stock variants may be offered through a preorder purchase option. The product or purchase option will show whether you can pay in full or make a partial payment, the total price, the amount due at checkout and the basis on which the remaining balance becomes due.

A deposit is credited in full against the total order price. It is not a subscription charge. If a balance remains, it must be paid using the secure method provided before the goods are dispatched. We will not dispatch an order while an amount due remains unpaid.

Preorders enter a future production allocation. The manufacturing period is normally approximately six to eight weeks after production begins. Any period needed to form or schedule the production allocation is separate and must be reflected in the preorder estimate supplied before or when the order is placed.

Before production begins, you may cancel a preorder for a full refund. If we revise the estimate before production begins, you may accept the revised estimate or cancel for a full refund. Once production begins, we will provide an updated expected dispatch period. Your statutory rights and the Refund Policy continue to apply.

If we cannot proceed with or complete a preorder, all amounts paid for that order will be refunded.

Sale and sample goods

Sale and sample goods may have cosmetic marks, packaging wear or other characteristics disclosed in the listing. A disclosed characteristic is part of the product description. Sale status does not remove statutory rights, including rights where goods are faulty, not as described or eligible for distance-selling cancellation.

Delivery, cancellation and returns

Delivery arrangements are set out in the Delivery Policy. Cancellation, return and refund terms are set out in the Refund Policy. Those policies form part of these terms.

Website use and intellectual property

The website and its original text, product designs, photographs, graphics and branding are protected by applicable intellectual-property laws. You may view and use the site for personal shopping purposes. You may not reproduce or commercially exploit protected material without permission.

Links to third-party websites are provided for convenience. We are not responsible for third-party content or services.

Liability

We do not exclude or limit liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or breach of mandatory consumer rights. Subject to that, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses arising from a consumer purchase.

Governing law

These terms are governed by the laws of England and Wales. If you are a consumer, you may also benefit from mandatory protections and bring proceedings in the courts available to you under the law of the part of the United Kingdom or other country where you live.

Changes

We may update these terms for future orders. The terms supplied or available when your order is placed apply to that order unless a change is required by law or agreed with you.

Last updated: 29 July 2026.